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PHONE
ORDERS
We are available for technical assistance and ordering by phone
from 8 a.m. to 5 p.m. Eastern Standard Time, Monday through Friday.
ORDER ONLINE
260-726-6689
ORDER BY MAIL
Either fill out one of our order forms, or send us a note with
your dimensions and the parts that you would like to order. Also,
enclose your payment, give us your bank card number, or tell us
you want your items sent out C.O.D. ($500 limit on C.O.D's for first
time customers) along with your name, address, and telephone number.
24 HOUR FAX ORDERING
When ordering by fax, please be sure to include your name, address
and telephone number or fax number so we can contact you if we have
any questions about your order.
PAYMENT OPTIONS
Credit Card
We accept Visa, MasterCard, Discover, and American Express.
All we need is your account number, expiration date, the name that
appears on the card, and the billing address.
C.O.D.
For orders where C.O.D. is an acceptable method of payment,
the payment must be collected in the form of a cashier's check or
money order. Cash and personal checks will not be accepted by UPS
or Federal Express.
SHIPPING
All orders, including our Custom Alloy Axles, are shipped within
two days of ordering (excluding Gun-Drilling and Moser Extreme axles).
If you call us before 2 p.m. est, we can ship all in-stock items
the same day.
Orders are shipped via UPS Ground, unless otherwise specified. Time
in transit is normally 1-7 days depending on your location. If you
are in a hurry to receive your items, we will be glad to ship your
order either overnight, two day, or three day. We can also accommodate
most methods of overseas shipping. Call for more details.
What To Do If You Have A Problem:
If you receive a defective or incorrect part, contact us before
returning it to us. Please put a note inside the box with your invoice
number, date, name, address, phone number, and a description of
the problem. Also, please display your invoice number on the outside
of the returning package. This helps our receiving department process
your order without delays. The shipping charges on all returns must
be prepaid. We do not accept any COD's. After we inspect the returned
parts, you will be reimbursed for the ground shipping charges if
the fault is with Moser Engineering. If it is determined that Moser
Engineering is not at fault, you may be subject to a 15% restocking
fee.
For more information regarding warranties, please visit our warranties
page by clicking here.
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