RETURN AND EXCHANGE POLICY
At Moser Engineering, we want to make sure you get the right parts for your vehicle. We know that sometimes plans change or a different part is needed. Our goal is to make the return process as easy and straightforward as possible. If you have any questions, please contact our team for help.
Can I return or exchange a part?
Yes, you can return or exchange most of the products we sell if they have not been installed. However, you must get a Return Authorization Number from us before sending anything back. Please keep in mind that all returned parts are subject to a 15% restocking fee, and that custom length products can’t be returned.
How do I return or exchange an item?
First, contact Moser Engineering to get a Return Authorization Number. When you ship the item back, please use the original packaging. We also strongly recommend that you buy shipping insurance. We are not responsible for return shipments that are lost or damaged before they reach us.
What if you sent me the wrong part?
We are very sorry if we made a mistake! If we sent you the wrong item, please contact us right away. We will work quickly to fix the error and get the correct part to you as soon as possible, and of course there are no shipping charges or restocking fees if we make a mistake.
What if I ordered the wrong part?
It happens to the best of us. You will still need to contact us for a Return Authorization Number, assuming the product is returnable. To receive credit, the part must be in its original, brand-new condition, and it will be subject to our restocking fee.
How long do I have to return or exchange a part?
You have 30 days from the date of your purchase to start a return or exchange.
Can I return or exchange a part for any reason?
It depends on the part. If it’s a custom product, we cannot accept a return or exchange. Otherwise, we are usually happy to take it back. Just contact us for a return authorization number, and don’t forget we have a restocking fee.
Are there certain parts I can’t return?
Yes. We cannot accept returns on parts that have been installed or used. We also cannot accept returns on custom items. In some cases, electronic parts may also be non-returnable.
Do I have to pay any restocking fees?
Yes. There is a 15% restocking fee for returned items. This is a standard fee in the auto parts industry that helps us cover the cost of processing and inspecting and repackaging the returned parts.
Do I have to pay for return shipping?
Yes, the customer is responsible for the cost of shipping the part back to Moser Engineering.
How long will it take to receive my refund?
Once your return is approved, it typically takes 5 to 10 business days for the refund to appear in your account.
How long do returns take to process?
Once the part arrives at our warehouse, it takes our team about 5 to 10 business days to inspect the item and process your return.
What if the part is defective or damaged?
We want you to have high-quality parts. If a part is defective or arrives damaged, please contact us. We will resolve the issue for you as quickly as possible.
What if my return never arrives?
If your return is lost in shipping and never reaches us, we cannot issue a refund. This is why it is very important to buy shipping insurance and keep your tracking number when you send a part back.
What if someone else purchased the part for me?
We can only provide refunds to the person who originally purchased the item. If you received the part as a gift or someone else bought it for you, we can usually help you with an exchange instead.
Can I change or cancel my order after it has been placed?
Because we pride ourselves on fast processing, orders for in-stock items or custom-machined parts move into production very quickly. If you need to change or cancel an order, please contact us via phone immediately. Once custom machining has begun, orders cannot be changed or cancelled without incurring a base material core charge.
What if I need to make a warranty claim?
If you believe a part is covered under warranty, contact Moser Engineering and we will help guide you through the claim process.
What is a core return or core charge?
Some parts are sold with a “core charge,” which is like a deposit. This means we want your old part back so we can recycle or rebuild it. When you send us your old part (which we call the “core”) in proper condition, we will refund the core charge to you.